Exceptional Customer Service & Business Process Outsourcing for High-Growth Companies

High-Quality Business Process Outsourcing at Scale

We take customer service, technical support, and back office off your plate—and make them better. From day one, you’ll get a dedicated team who’ll help you manage quality at high volumes, quickly train new team members, and improve your business processes. With Peak Support as your solutions provider, you can focus on building your business, while your customers get the exceptional service they deserve.
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An Experienced Team at Your Service

Each client team is under the leadership of a dedicated account manager, who’ll help you set goals for the team, report on the team’s performance, and make concrete recommendations based on the reports. Our customer service agents have an average of eight years of industry experience—and glowing recommendations to match.
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Customer Support

Customer Support

We offer high-quality customer service through email, phone, chat, and social media.

Technical Support

Technical Support

We’re experts in providing technical support for both hardware and software companies.

Sales

Sales

We can take care of sales lead research, lead qualification, list-building, and more.

Back Office Tasks

Back Office Tasks

We help with data entry, research, direct mail graphic design, social media moderation, and more.

What is Business Process Outsourcing (BPO)?

Business process outsourcing or BPO involvess contracting a third-party firm with the expertise you need to carry out day-to-day tasks like customer service, technical support, and back office operations, many times at a lower cost than would be feasible in-house .

Customer service support is the primary area most businesses outsource. BPOs can be categorized into three groups, depending on the location of the third-party vendor.

The most common is offshore outsourcing or partnering with business process outsourcing companies that are in another country. A U.S. firm working with a call center in India is a good example.

Nearshore outsourcing is when the company and a third-party firm are located in neighboring countries. For instance, nearshoring firms in the United States include vendors in Mexico or Canada.

Finally, onshore outsourcing is when both companies are in the same country, regardless of city or province. For example, an Australian bank outsourcing app development to an Australian software developer is an example of onshoring. 

Why and When Should You Implement Business Process Outsourcing Services?

The primary motivation for businesses to work with BPO consulting and service firms is to lower costs. That’s because companies hiring BPO vendors don’t need to invest in the equipment, training, office space, and benefits for in-house employees, which substantially reduces overhead.

Time is another commodity that BPO operations save on. Not having to deal with essential but time-consuming tasks like customer support and administration help the company focus more on the more strategic work that helps grow the business.

Finally, outsourcing is crucial if you want to scale operations rapidly. Rather than hiring a customer service team, you can partner with a BPO vendor and get access to experienced staff almost instantly. If you’re a seasonal business, outsourcing can help meet the demands of the busy season without the need to hire temporary workers, which provides more flexibility and “just-in-time” capacity.

Types of BPO Services

In today’s world, there are many services that BPO companies can cater to, including:. 

  • Customer support. Giving customers the ability to reach you for questions 24/7 is a competitive advantage. And with today’s online world, outsourced call center services have gone beyond phone support and now include email, chat, and social media channels.
  • Technical support services. An extension of customer service that helps customers with concerns that are more technical in nature. Having agents with technical expertise and training is therefore crucial.
  • Sales and marketing. Here, outsourced agents can help you with repetitive, time-consuming sales tasks like lead generation, research, and list building.
  • Admin and back-office tasks. Lastly, you have admin tasks like data entry, chat moderation, social media management, and graphic design that can be outsourced to a BPO with the relevant experience.

Advantages of Partnering with a BPO Outsourcing Company

Partnering with a BPO company helps you offer a better experience and service to your customers, at a lower cost point.

There’s a misconception that outsourcing means sacrificing the quality of the processes. But that’s not true. Indeed, with a reputable third-party vendor like Peak Support, the output is often dramatically better than in-house support.

That’s due to the BPO company’s specialization and experience in the particular field. In fact, partnering with a BPO firm is recommended for startups who might not have the knowledge and expertise to handle certain aspects like customer service.

In the end, BPO offers unparalleled efficiency, so businesses can focus on serving their customers and growing their bottom line.

Get to Know the Peak Team

Peak Support is a rapidly growing customer service and business process outsourcing company based in Cambridge, Massachusetts. Our global delivery model allows us to provide service from the Philippines and the U.S. We hire the best agents in the business and we’re dedicated to helping our clients succeed.
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Hear What Our Clients Have to Say

Ryan-Paugh2

“Peak Support is a critical partner in our growth. We need to provide immediate and awesome support to our customers. If we slip, it’s game over. I’m so grateful we were referred to Peak Support. The Peak team quickly got our inboxes under control, and they have continued to provide incredible service.”

Ryan Paugh, Co-Founder and COO, The Community Company

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Contact Us for More Information

If you’re ready to request a quote or you’re interested in hearing more about our services, fill out this form and we’ll get back to you within two business days.